Technical support
Our technical support services are designed to ensure that your questions and issues are answered quickly and concisely. Our support staff consists of business analysts and developers.
Technical support is available for this project. General terms and conditions of technical support agreement are listed below.
Scope of support
Supplier will, during office hours, provide e-mail support in the form of reception of fault reports. Response will be given within two working days from reception of the question or fault report.
If serious faults are discovered, Supplier will first advise ways to work around the fault(s). If a fault is not possible to work around, the fault will be corrected. Less serious faults will be corrected in the next Software release.
Updates and new releases
Supplier shall supply updates and new releases of the Software when such updates and new releases are ready for general distribution. Customer will, however, have access to working releases and early non-official versions of the Software. All installations shall be carried out by Customer.
Customer is entitled to make its own modifications of the Software. However, fault reports may only be given for such version of the Software, which is released by Supplier.
For more information, please contact us.
See also How To Use.
